Microsoft feeling your pain

The Microsoft UK team put together a creative video on how they are striving to feel their customers' pain (video). When I say pain, I do mean pain. Pretty humorous...

On a more serious note, if you are a Microsoft watcher, keep an eye on Microsoft UK. My feeling was that they had the same smarts, work ethic and critical mass as the U.S. subsidiary/Redmond HQ but were relatively unfettered to do some innovative things that were increasingly getting bogged down by corporate bureaucracy in Redmond. Consequently, their successes often rolled back into Redmond often via UK team members moving to Redmond.